Shipping & Handling
Everything you need to know about how your Pure Fiber order gets to you.
Shipping Cost
Free standard shipping on every order within the continental United States. There is no minimum purchase and no promo code needed.
Final-sale items ship at the rate shown at checkout. Orders to Canada, Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and Palau are charged the shipping rate shown at checkout.
Order Processing
Orders are processed within 1-3 business days of being placed. We do not process or ship on weekends or government holidays.
Processing can run slightly longer during peak seasons, promotions, and holidays.
Delivery Time
Once your order ships, delivery typically takes 3-7 business days.
So in most cases you can expect your order within about 4 to 10 business days from the time you place it. Delivery estimates are not guarantees and can be affected by carrier delays and weather.
Tracking Your Order
You will get a confirmation email with a tracking number as soon as your order ships. If you have not received tracking after 3 business days, email us at custserv@pure-fiber.com and we will look it up for you.
Carriers
We ship with UPS, FedEx, and USPS. The carrier is chosen based on the size of your order and your delivery address, so it is not something you select at checkout.
Where We Ship
We ship throughout the continental United States, plus Canada, Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and Palau. Shipping to those added destinations is calculated at checkout.
We are unable to deliver to the following destinations, and we do not ship to other countries at this time:
- Guam
- American Samoa
- Federated States of Micronesia
- Marshall Islands
- Northern Mariana Islands
- Armed Forces Americas (AA)
- Armed Forces Europe (AE)
- Armed Forces Pacific (AP)
Split Shipments and Backorders
Items ordered together will not always ship on the same day. If part of your order ships separately, you will receive tracking for each shipment.
If something you ordered is out of stock or backordered, we will let you know within 1-2 business days and include an estimated delivery date.
Lost or Damaged Packages
We are not responsible for packages lost or damaged in transit once they have left our facility, but we are not going to leave you without the order you paid for. Email custserv@pure-fiber.com and we will go over your options and work with the carrier on a claim.
Please report damage as soon as you notice it, and keep the original box and packing material. Carrier claims have deadlines, and the packaging is part of the evidence.
Changes to Your Order
Orders cannot be modified once they are submitted. If you need to make a change, email us right away at custserv@pure-fiber.com. If it has already shipped, the simplest path is to let it arrive and then start a return.
Returns
Unopened items can be returned within 30 days of the date your order shipped. Return shipping is $12, deducted from your refund. Items that arrive damaged, defective, or incorrect are exempt from that charge.
Full details are on our Returns page.
Questions
Email custserv@pure-fiber.com and we will get back to you.