Returns
Returns and exchanges
If something isn't quite right, you can return or exchange unopened items within 30 days of the date your order shipped. It takes a couple of minutes online, and we email you a prepaid label.
How it works
The same three steps whether you'd like a refund or a different size or color.
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1
Find your order
Open our returns center and enter your order number and checkout email. Choose your items, a reason, and a refund or exchange.
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2
Get your label
We email you a prepaid return label, so there's nothing to pay the carrier. Return shipping is $12, taken out of your refund.
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3
Send it back
Pack the items in their original packaging, attach the label, and drop the parcel off with the carrier. We take it from there.
The policy at a glance
Everything that decides whether an item can come back, and what you get back for it.
Return window
Counted from the date your order shipped, not the date you ordered.
Condition
Unopened, never washed, never used, and in the original packaging. Items must look and be visibly new.
Return shipping
Deducted from your refund. Waived when an item arrives damaged, defective, or incorrect.
Clearance and 50% off or more
These items can't be returned, exchanged, or refunded.
Restocking fee
Applied only if a returned item isn't in resellable condition. Never on damaged, defective, or incorrect items.
Refund timing
Business days after we receive and inspect your return, back to your original payment method.
Exchanges
Wrong size, or the color isn't what you pictured? We'll send a replacement size or color instead of a refund, for unopened items within the same 30-day window.
- Choose exchange in the returns center and pick the size or color you want.
- Your replacement ships as soon as your return is delivered back to us.
- If the replacement is out of stock, we'll refund you instead.
Damaged, defective, or incorrect?
Email custserv@pure-fiber.com with your order number and a photo. We'll replace or refund it, cover the return shipping, and no restocking fee applies. Please keep the packaging until it's sorted.
Questions about a return?
Email custserv@pure-fiber.com and we'll get back to you within 1 to 2 business days.