Returns
Returns & Refunds
At Pure Fiber, we want you to love your purchase. If for any reason you're not completely satisfied, we're here to help.
Return Eligibility
- Items must be returned within 30 days of the date your order was shipped.
- Items must be in brand-new condition: unopened, never washed, and never used. Items must look and be visibly new, not worn or washed out.
- All items must be in their original packaging to receive a full refund.
Return Shipping
- Return shipping is $12, deducted from your refund. We email you a prepaid label, so there is nothing to pay the carrier.
- If your item arrived damaged, defective, or incorrect, we cover the return shipping and the $12 does not apply.
Final Sale Items
- Clearance or items discounted by 50% or more are FINAL SALE and cannot be returned or refunded.
Restocking Fee
- If the item is not in resellable condition, a 15% restocking fee will be applied to your refund.
Exchanges
- Yes, we offer exchanges. If the fit is not quite right or the color is not what you expected, we're happy to send you a replacement size or color instead of a refund, on unopened items within the same 30 day window.
- Start the exchange in our returns center and choose the size or color you would like instead.
- If the replacement you want is out of stock, we'll issue a refund instead.
How to Return or Exchange an Item
- Go to our returns center, or use the Start a Return link in the footer of our website.
- Enter your order number and the email address you used at checkout, then choose the items and a reason.
- We'll email you a prepaid return shipping label.
- Pack your items securely in the original packaging, attach the label, and drop the parcel off with the carrier.
Refund Process
- Once we receive and inspect the returned items, we will process your refund.
- Refunds will be issued to your original payment method.
- Please allow 5-7 business days for the refund to appear in your account.
Damaged, Defective, or Incorrect Items
- If something arrives damaged, defective, or is not what you ordered, email custserv@pure-fiber.com with your order number and a photo. We'll replace it or refund it, we cover the return shipping, and a restocking fee never applies in these cases.
Need Help?
If you have any questions or need further assistance, don't hesitate to contact us at custserv@pure-fiber.com.
Thank you for choosing Pure Fiber!