FAQ

Most in-stock items ship within 1-2 business days of ordering; however, some orders may take up to 2-3 business days to process. We don’t ship on Saturdays, Sundays, or holidays. Expedited orders won’t be delivered on weekends or holidays. Please note that items ordered together may not be shipped out on the same day, and occasionally (and unfortunately) items may be temporarily out-of-stock or backordered. In either instance, you will receive an alert including an estimated delivery date. Should any other unforeseen delay occur, you will be notified.

We hope you love what you ordered. In the event that you don’t— maybe the fit is not entirely right or the color not what you expected— we’re happy to offer you a replacement color, size, or issue a refund on unopened products within 15 days of the date your order was shipped.

All Sales and Clearance Items over 50% off are final sales and cannot be returned.

Simply e-mail our return department at custserv@pure-fiber.com. For your convenience, we can send you a prepaid label to ship the item back to us. A flat $12 will be deducted from your credit for the return package. Postage and handling charges are not refundable on return.

When you see an item you like, click on "add to cart" and continue shopping until you are ready to complete your purchase. Once you are ready to complete your purchase, click checkout to place your order. We ask that you review your order carefully prior to submission, as it cannot be modified once submitted

Upon completion of your order, we will send an email confirmation to the address you provided during checkout.

We accept the following methods of payment: Visa, MasterCard, American Express, and Discover. Items are charged to your credit card when they ship. If an item is on backorder, you will not be charged until the backordered item ships.

We are required to charge sales taxes on any items where the billing address is in the State of California.