Add the items you want to your cart, then select Checkout when you're ready. You'll get an order confirmation at the email address you enter at checkout.

Orders can't be modified once they're submitted, so please review your cart before you place it. If you need a change, email custserv@pure-fiber.com right away.

If your order has already shipped, the simplest path is to let it arrive and then start a return or exchange.

Standard shipping is free on every order. There's no minimum and no code needed.

Orders are processed within 1 to 3 business days. We don't process or ship on weekends or holidays. Once shipped, delivery typically takes 3 to 7 business days, so most orders arrive within about 4 to 10 business days of being placed.

Processing can run a little longer during holidays and promotions.

We ship within the continental United States only. We can't deliver to Alaska, Hawaii, Puerto Rico, U.S. territories, or APO/FPO addresses, and we don't ship internationally at this time. The full list is on our shipping page.

You'll get an email with a tracking number as soon as your order ships. If you haven't received tracking within 3 business days of ordering, email custserv@pure-fiber.com and we'll look it up.

Items ordered together don't always ship on the same day. You'll receive tracking for each shipment. If something is backordered, we'll let you know with an estimated delivery date.

Email custserv@pure-fiber.com with your order number and, for damage, a photo. We'll go over your options and work with the carrier on a claim.

Please report damage as soon as you notice it and keep the box and packing material. Carrier claims have deadlines, and the packaging is part of the evidence.

You can return unopened items within 30 days of the date your order shipped. Items must be brand new: never washed, never used, and in the original packaging.

Return shipping is $12, deducted from your refund. If an item arrived damaged, defective, or incorrect, we cover return shipping and the $12 doesn't apply. Full details are on our returns page.

Go to our returns center (also linked as Start a Return in the site footer), enter your order number and checkout email, and choose your items. We'll email you a prepaid return label.

Yes. Choose exchange in the returns center and pick the size or color you'd like. This applies to unopened items within the same 30-day window. Your replacement ships once your return is delivered back to us. If the replacement is out of stock, we'll refund you instead.

Clearance items and anything discounted 50% or more are final sale and can't be returned, exchanged, or refunded.

Only if a returned item isn't in resellable condition, in which case a 15% restocking fee is taken from the refund. It never applies to items that arrived damaged, defective, or incorrect.

Once we receive and inspect your return, refunds are issued to your original payment method. Please allow 5 to 7 business days for it to appear in your account.

Email custserv@pure-fiber.com with your order number and a photo. We'll replace or refund it, cover the return shipping, and no restocking fee applies.

Machine wash cold with a mild detergent, then tumble dry low or line dry. Skip bleach and fabric softener, which wear down the fibers and dull the feel. Washing sheets separately from towels and items with zippers helps prevent pilling.

Always check the care label on your item. Care instructions for each fabric are in the Care tab of our size guide.

Our size guide has charts for bedding, robes, and loungewear. If you're between sizes or unsure, email us your measurements and we'll help you choose.

Visa, Mastercard, American Express, and Discover.

Items are charged when they ship. If something is on backorder, you won't be charged for it until it ships.

Sales tax is charged only on orders with a California billing address.