Returns & Refunds
At Pure Fiber, we want you to love your purchase. If for any reason you're not completely satisfied, we're here to help.
Return Eligibility
- Items must be returned within 30 days of purchase.
- Items must be in brand-new condition: never opened, washed, or used.
- All items must be in their original packaging to receive a full refund.
Return Fee
- A $12.00 flat fee applies to all returns to cover the cost of the prepaid return shipping label.
Final Sale Items
- Clearance or items discounted by 50% or more are FINAL SALE and cannot be returned or refunded.
Restocking Fee
- If the item is opened or not in resellable condition, a 15% restocking fee will be applied to your refund.
Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
How to Return an Item
- Email us at custserv@pure-fiber.com with your order details and the items you wish to return.
- We’ll send you a prepaid return shipping label for your convenience. The $12.00 return fee will be deducted from your refund.
- Pack your items securely and include the original packaging.
Refund Process
- Once we receive and inspect the returned items, we will process your refund.
- Refunds will be issued to your original payment method.
- Please allow 5-7 business days for the refund to appear in your account.
Need Help?
If you have any questions or need further assistance, don’t hesitate to contact us at custserv@pure-fiber.com.
Thank you for choosing Pure Fiber!