Welcome to Pure Fiber!

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Customer Service

Shipping & Delivery

Most in-stock items ship within 1 business day of ordering; however, some orders may take up to 2-3 business days to process. We don’t ship on Saturdays, Sundays, or holidays. Expedited orders won’t be delivered on weekends or holidays. Please note that items ordered together may not be shipped out on the same day, and occasionally (and unfortunately) items may be temporarily out-of-stock or backordered. In either instance, you will receive an alert including an estimated delivery date. Should any other unforeseen delay occur, you will be notified.

Returns & Replacements

We gladly accept all unwashed, unopened and unaltered merchandise; we must receive your return within 30 days of delivery. (Don't forget to include all original packaging, and fill out the return form too.)

 

Please send your return items to:

Returns

Pure Fiber

1601 S Cucamonga Ave.

Ontario, CA 91761

Ordering

When you see an item you like, click on "add to cart" and continue shopping until you are ready to complete your purchase. Once you are ready to complete your purchase, click checkout to place your order. We ask that you review your order carefully prior to submission, as it cannot be modified once submitted.

 

Upon completion of your order, we will send an email confirmation to the address you provided during checkout.

Payment, Pricing & Promotions

We accept the following methods of payment: Visa, MasterCard, American Express, and Discover. Items are charged to your credit card when they ship. If an item is on backorder, you will not be charged until the backordered item ships.

Sales Tax

We are required to charge sales taxes on any items where the billing address is in the State of California.

Viewing Orders
If you have an account with us, all orders placed under your account can be accessed under Order History. Click on Order History to view past orders and order status.